HOW LONG IS THE EXPIRATION PERIOD FOR THE PRODUCTS?

If the minimum durability of our cosmetic products is less than 30 months, a best before date is indicated on the packaging. 
If the minimum durability is greater than 30 months, the maximum duration of use after opening (Period After Opening – PAO) is shown on the product. The PAO is denoted by a clear symbol representing an open jar of cream, accompanied by a number that tells you for how many months the product is safe to use once open. 

WHAT HAPPENS IF I HAVE AN ALLERGIC REACTION TO ONE OF YOUR PRODUCTS?

We systematically monitor the safety of our products as part of our "Cosmétovigilance" approach. To help us understand why this reaction occurred, you can contact us, giving your name, phone number/e-mail and the name of the product concerned, at the following address: info.hk@alesgroupe.com

IS IT POSSIBLE TO RECEIVE SAMPLES?
When you order products from our website jowae.hk, you will receive samples so that you can test other products from our brand.
Samples and testers are also available in our points of sale.  

CAN JOWAÉ PRODUCTS BE USED WHEN PREGNANT OR BREASTFEEDING?

To our knowledge, there are no contraindications to using our products when breastfeeding or during pregnancy. However, we do recommend that you check with your doctor as each individual case is different. 

ARE JOWAÉ PRODUCTS TESTED ON ANIMALS?
In accordance with European regulations, we do not conduct animal testing. 

I'D LIKE TO VOLUNTEER TO TAKE PART IN CLINICAL TRIALS FOR THE PRODUCTS. HOW CAN I APPLY?

We do not recruit volunteers for our clinical trials. For reasons of objectivity and confidentiality, these tests are conducted by independent laboratories approved by the Ministry of Health, and they use their own panels. 

HOW CAN I OBTAIN THE LIST OF INGREDIENTS IN A PRODUCT?   

The ingredients list is available on jowae.fr.
However, as this list may be subject to changes, we recommend that you always check the list on the product purchased. 

WHY AREN'T JOWAÉ PRODUCTS ORGANIC? 
Naturalness is at the heart of all JOWAÉ formulas; we guarantee an average percentage of 93% natural ingredients in our formulas. 
JOWAÉ does not seek organic certification. We do not use GMOs and we give priority to formulas that offer an excellent balance between skin tolerance, sensoriality and effectiveness. 
Moreover, when calculating the percentage content of natural ingredients, JOWAÉ follows the recommendations of AFNOR, the French Standardization Association – an organization known for establishing standards. This calculation enables us to define the natural percentage of our formulas. 

IN ADDITION TO PLANT-DERIVED INGREDIENTS, WHAT ELSE DO THE FORMULAS CONTAIN?

The other ingredients in JOWAÉ formulas ensure that they offer optimal preservation, stability and sensoriality. We incorporate these ingredients in the amounts required. 

WHAT PRESERVATIVES ARE USED IN THE JOWAÉ RANGE?
JOWAÉ formulas do not contain parabens or phenoxyethanol. 
The preservatives we use are tested and comply with cosmetic regulations, and are also incorporated in the amounts required. 

DO THE FORMULAS CONTAIN SILICONES? 

Silicones may be used in some formulas in small amounts, as they enable us to obtain textures with optimal sensorial qualities. However, we do not use volatile silicones, in order to minimize our environmental impact. 

WHAT DO YOU USE IN PLACE OF MINERAL OILS?

We have focused on using plant oils and naturally derived emollients. 

DO THE PRODUCTS CONTAIN PALM OIL? 

All JOWAÉ formulas are palm oil FREE.

HOW ARE THE PLANT EXTRACTS OBTAINED?

We have selected botanical active ingredients that are obtained using natural extraction methods and do not have a denaturing effect.  

ARE JOWAÉ PRODUCTS VEGAN? 

The JOWAÉ Laboratory develops products that contain no animal-derived ingredients, with the exception of beehive products. 
(Three JOWAÉ products contain beeswax: the NOURISHING LIP BALM, the SOOTHING NOURISHING BALM and the HAND & NAIL NOURISHING CREAM.) 

WHERE ARE JOWAÉ PRODUCTS MADE? 

All JOWAÉ products are made in France. 


HOW ARE THE BOTANICAL EXTRACTS SELECTED? 

JOWAÉ incorporates antioxidant Lumiphenols into all its formulas. These are combined with the core active ingredient, taken from the Asian pharmacopoeia. 
To select these core active ingredients, we work closely with Professor Ki Hyun Kim – a researcher in plant chemistry, specialized in Korean medicinal and traditional plants.  

ARE JOWAÉ FRAGRANCES 100% NATURAL? 

We have specifically selected fragrances that minimize the risk of allergic reaction and are therefore suitable for sensitive skin. For this reason, they are not 100% naturally derived. 

HOW IS SKIN TOLERANCE TESTED? 
All JOWAÉ products are clinically tested under dermatological and ophthalmological supervision (the latter applies to products for the eye area). These tests are conducted by independent laboratories approved by the Ministry of Health.

CAN JOWAÉ PRODUCTS BE USED ON SENSITIVE SKIN?  

All JOWAÉ products are suitable for sensitive skin. Skin tolerance tests, conducted under dermatological supervision, have been carried out on a panel of subjects, over 50% of whom had sensitive skin.

ARE JOWAÉ PRODUCTS NON-COMEDOGENIC?

All our formulas are FREE of substances known for being comedogenic. 
JOWAÉ skincare products for all skin types, as well as those for combination to oily skin, have undergone thorough testing and are non-comedogenic. 

DO THE JOWAÉ FORMULAS CONTAIN SUNSCREENS? 

Our formulas do not contain sunscreens.

WHAT DOES "SKIN HARMONY" MEAN? 
JOWAÉ's objective is to develop products that restore the skin's balance. 
Every day, the skin is exposed to daily aggressions (stress, pollution, changes in climate, etc.), which cause it to become unbalanced. The barrier function of the epidermis is damaged, leading to dehydration. The complexion becomes less radiant and less even, dark spots appear and premature aging is accelerated. 
By restoring the skin's balance, the JOWAÉ products enable it to recover its natural harmony and reveal its original light. 

WHAT EXACTLY ARE LUMIPHENOLS? 

The JOWAÉ Laboratory selected PATENTED* Lumiphenols and integrated them into all its formulas. This exclusive active ingredient, derived from the succulent plant Sempervivum tectorum, helps the skin to recover its balance and protect itself against daily aggressions (pollution, changes in climate, stress, fatigue, etc.). This is because Lumiphenols contain antioxidants, including polyphenols, tannins, proanthocyanidins and flavonoids.
*patent pending for Sempervivum tectorum


IS IT NECESSARY TO BUY ALL THE PRODUCTS IN THE SKINCARE RITUAL? 

Each JOWAÉ product has been tested separately and has proven its effectiveness when used alone.  However, for optimal effectiveness, it is preferable to purchase the JOWAÉ skincare ritual tailored to your skin and your needs.   
Step 1 to cleanse. Step 2 to prepare the skin for treatments – 100% effective*. Step 3 to activate the effectiveness of the treatments – 91% effective**. Step 4 to correct.
*Clinical study conducted with the Hydrating water mist on 20 volunteers for 28 days – product applied twice daily – % of satisfaction.  
**Clinical study conducted with the Youth concentrate complexion correcting on 23 volunteers for 28 days – product applied daily – % of satisfaction.  

IS JOWAÉ PACKAGING RECYCLABLE? 

All our packaging is recyclable. Please follow your local recycling guidelines.